Experio Lab, a national centre for patient-oriented service innovation and part of the Värmland County Council, is a unique business that contributes to a more needs-focused and quality care by putting the patient’s experience at the centre. Design as a method engages professionals, patients, relatives and others on equal terms in hands-on projects within patient security, mental health, chronic illness and much more. The results are concrete improvements that increase patient benefit, and lead to cultural change with more inquisitiveness, courage and empathy, as well as less solidified work methods.
Since the start of Experio Lab as a learning project, the business has now become permanent as a long term and strategic resource within the County Council. Several other counties around the country have established, or are about to establish their own environments, which is a clear sign that design plays an increasingly prominent role in social development.