When Is It My Turn?
Every year, almost 100,000 patients pass through the emergency department of the Stockholm hospital Södersjukhuset. Ambiguity and lack of information previously led to a feeling of lack of control, fear and frustration for both patients and relatives. With this project, the hospital redesigned the patient experience and worked with the organizational culture to increase safety and well-being at the emergency department.
Have you ever been to the hospital in an emergency, tired, scared and hungry, not knowing when or if you will receive care? Together with patients and employees, the innovation team at Södersjukhuset have created a safer and more transparent stay at the hospital’s emergency department, where the staff can look at all the needs of the patient. When Is It My Turn? has added value through increased patient safety, greater peace of mind and better conditions for the staff to focus on their actual job.